Frequently Asked Questions
Answers about production, shipping, returns, and payment. If your question is not here, email [email protected].
Last updated: October 20, 2026
Orders and products
QDo you keep your products in stock?
No. Every item on thehutstore.com is printed to order. Production starts after your payment is confirmed and takes 2–5 business days. Your order then ships from the United States.
QWhat products do you sell?
We sell adult T-shirts, sweatshirts, hoodies, and shorts. Every product is printed on demand after you order.
QHow do I choose the right size?
Each product page has a size chart with measurements. Compare it with a similar item you already own. If the size does not fit, you can return or exchange it with free return shipping.
QCan I cancel my order?
Yes, before production starts. Email [email protected] with your order number, ideally in the first 24 hours after ordering. Once production has started, the order cannot be cancelled, but you can return it after delivery.
QCan I change my order or address?
Only before production starts. Email us as soon as possible, and no later than 24 hours after you order. After production starts, we cannot change the size, design, or address.
QHow do I care for my printed clothing?
Wash inside out in cold water, tumble dry on low, and do not iron directly on the print. This keeps the print looking fresh for longer.
Shipping and delivery
QHow much does shipping cost?
Shipping is a flat $4.95 per order to any address in the 50 US states, no matter how many items you order.
QHow long does shipping take?
Orders are processed in 2–5 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 5–10 business days from your order date. You will receive a tracking number via email once your order ships.
QWhich carrier will deliver my order?
We ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number will be included in your shipping confirmation email.
QDo you ship internationally?
No. We ship inside the United States only, to all 50 states including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or US territories.
QWhat if my package is lost?
If your order has not arrived 7 days after the estimated delivery date, email us with your order number. We open a trace with the carrier, which takes 3–5 business days, then send a replacement or a full refund.
Returns and exchanges
QDo you accept returns for non-defective items?
Yes. We accept returns for both defective and non-defective items, up to 30 days from delivery, provided items are unworn, unwashed, and in original packaging with all tags attached.
QDo you accept exchanges?
Yes. We accept direct exchanges up to 30 days from delivery. Email us with your order number and the item you would like instead, and we will send a free prepaid return label.
QDo I pay for return shipping?
No. Return shipping is free, including change-of-mind and sizing returns. We do not charge a return shipping fee, and there is no restocking fee.
QHow do I get a return label?
Email [email protected] with your order number. Our team will send you a prepaid return label in 1 business day, at no cost to you. Download and print the label, then drop off the package at any USPS, UPS, or FedEx location.
QWhen will I get my refund?
We process refunds 2 business days after we inspect your return. PayPal or your bank may take an additional 3–5 business days to show the refund.
QWhat if my item arrives damaged or wrong?
Email us a photo and your order number in 30 days from delivery. We will send a free replacement or a full refund, including the original shipping fee.
Payment and support
QWhat payment methods do you accept?
We accept PayPal, which allows you to pay using your PayPal balance or major credit and debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout. No PayPal account is required.
QIs sales tax included in the price?
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
QIs my payment information safe?
Yes. Payments are processed by PayPal under PCI-DSS standards, and our website uses SSL/TLS encryption. We never see or store your card number.
QHow do I contact you?
Email [email protected]. Our support hours are Monday – Friday, 9:00 AM – 5:00 PM ET, and you can expect a reply in 24 business hours or less.